Terms and Conditions

Alcoplate – Terms & Conditions

These Terms and Conditions apply to all orders placed with Alcoplate. By placing an order with us, you agree to the terms outlined below. Please read carefully before purchasing.

1. Delivery & Dispatch

We aim to dispatch all orders as quickly as possible. Delivery timeframes provided at checkout are estimates only and are not guaranteed.

Orders placed before 1pm (Monday–Friday) are typically dispatched the same working day. Orders placed after this time, on weekends, or on bank holidays will be dispatched the next working day.

Alcoplate cannot be held responsible for delays caused by postal services, couriers, customs processes, or circumstances outside of our control. As such, we are unable to offer refunds or compensation for delivery delays once an order has been dispatched.

Customers are responsible for:

Selecting the correct delivery method
Providing an accurate shipping address

We cannot accept liability for parcels delayed, lost, or misdelivered due to incorrect information supplied at checkout.

Items are only considered lost after the courier's official investigation period has passed. Replacements or refunds for lost parcels will be handled at our discretion following the courier's findings.

2. Marketing Communications

We may contact customers via email or SMS regarding orders, updates, or promotional offers.

You can unsubscribe from marketing communications at any time using the link provided in our messages or by contacting us directly. Please note that transactional messages relating to your order or legal obligations will still be sent where necessary.

3. Road Legal Number Plates

Alcoplate supplies road legal number plates that comply with current UK regulations, including British Standard BSAU145e, where specified.

Before manufacturing road legal plates, we are legally required to verify:

Proof of identity
Proof of entitlement to the registration number

Acceptable documents may include a V5C logbook, V750, V778, or other official DVLA documentation.

Orders will not proceed until satisfactory documentation has been received. We reserve the right to refuse or cancel any order where legal requirements are not met.

It is the customer's responsibility to ensure:

Spacing and formatting selections are compliant
Plates are fitted and used in accordance with UK law

Alcoplate accepts no liability for fines, penalties, or legal consequences arising from misuse or non-compliant installation.

4. Show & Display Plates

We also supply show plates, display plates, tinted plates, hex plates, and other custom or novelty styles.

These products are sold strictly for:

Off-road use
Exhibitions
Car shows
Photography
Private land

They are not road legal and may not comply with UK legislation regarding reflectivity, size, spacing, or shape.

By purchasing these products, you acknowledge and accept that:

They are not intended for use on public highways
Alcoplate is not responsible for any misuse
Use of show plates on public roads may result in prosecution

5. Custom Made Products & Cancellations

All number plates are custom manufactured to your specific registration and design choices.

As personalised goods, they are exempt from cancellation and return rights under the Consumer Contracts Regulations.

Once your order has entered production:

No cancellations
No changes
No refunds

Please ensure all details are correct before completing checkout.

6. Customer Errors

Customers are responsible for checking:

Registration characters
Plate size
Style
Finish
Spacing
Delivery information

Alcoplate cannot be held responsible for errors submitted during the ordering process.

If you notice a mistake, contact us immediately. Amendments may be possible before production begins but cannot be guaranteed.

7. Faulty or Damaged Goods

If your order arrives damaged or contains a manufacturing defect, you must notify us within 48 hours of delivery.

Please provide:

Clear photographs of the product
Photographs of packaging
Order number

If a fault is confirmed, we will provide a like-for-like replacement at no additional cost.

Normal wear and tear, misuse, incorrect installation, or accidental damage are not considered manufacturing faults.

8. Limitation of Liability

To the fullest extent permitted by law, Alcoplate shall not be liable for:

Indirect or consequential losses
Vehicle damage caused during installation
Legal penalties arising from improper use
Delays caused by third-party carriers

Our liability shall not exceed the value of the goods purchased.

9. Right to Refuse Orders

We reserve the right to refuse or cancel any order at our discretion, including where:

Legal documentation is not supplied
Information provided is incorrect
Fraud is suspected
Products are unavailable

In such cases, a full refund will be issued where payment has been taken.

10. Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy. Information provided for document verification is used solely for legal compliance and order fulfilment.